LENS always begins the collaborative process by exploring and defining the goals of the partner’s chief decision-maker(s) during an interactive workshop. There are clear requirements and standard processes in automation and monitoring, but they are only effective in practice if the specific development project is tailored to a partner’s particular goals.

Moreover, this transformation can only take place with a comprehensive understanding of the partner’s processes, which LENS gathers in a “Status Report”. In this report, LENS identifies the critical requirements and tasks necessary to achieve the partner’s goals. It highlights current operational gaps and areas of inefficiency. Also, it identifies those elements that constitute a concrete barrier to achieving client objectives. In other words, the Status Report, in addition to providing the partner with a comprehensive view of the effectiveness of their current business, clearly defines critical points for development.

Outputs of the Status Report:

During the Status Report phase, LENS prepares a presentation and presents it to the partner during an interactive workshop. After gleaning more informaiton from the partner during and after the workshop, LENS finalises the documentation and provides a brief, concise description of the consultancy work performed during this phase. LENS then produces an extended version of the Status Report, which covers all professional details and elements, and is a concrete development proposal that contains all strategic plans and specific calculations (financial and return plans, timely implementation proposals) in a complex and structured format.

LENS also supports the management in the complex development projects, the organising of an implementation process, and the operational management of the development process within the organisation, if required. This ensures that the partner achieves its primary goals and the implementation of the development plans yields maximum results.